Dialpad MCP Server

Provides MCP resources and tools for AI assistants to access/manage call records, AI recaps, real-time call actions, user data, and call center configurations in Dialpad.

call

Dataset

Provides a paginated list of concluded calls.

call_iddate_endeddirection +7 more

call_assigned_operators

Dataset

Get all assigned operators from a call queued in a contact center.

call_idcountoperator_ids

call_details

Dataset

Get status and detailed information for a specific call ID.

call_iddirectiondate_ended +7 more

call_ai_recap

Dataset

Gets the Ai Recap for a call, including action items, disposition, purposes, and summary.

call_iddate_createdis_internal_call +5 more

user

Dataset

Details about a Dialpad user, including contact info, roles, and status.

iddisplay_nameemails +7 more

access_control_policy

Dataset

Lists all access control policies belonging to the company.

idnamecompany_id +6 more

access_control_policy_details

Dataset

Get a specific access control policy's details.

idnamecompany_id +6 more

app_settings

Dataset

Retrieves settings for the OAuth app, scoped to the company or a specific target (user, call center, office, etc.).

enabledis_preferred_servicesettings +2 more

blocked_numbers

Dataset

Lists all numbers that have been blocked via the API.

cursoritemsnumber (e164 format)

call_center

Dataset

Lists all call centers for the company.

idnameoffice_id +7 more

call_center_details

Dataset

Gets a specific call center by ID, including detailed configuration settings.

idnameoffice_id +7 more

call_center_status_live

Dataset

Gets live status information on the corresponding Call Center.

availabilitynamestatus +4 more

operator_duty_status

Dataset

Gets the operator's on duty status and reason.

duty_status_reasonon_dutyon_duty_status +4 more

operator_skill_level

Dataset

Gets the skill level of an operator within a call center.

call_center_idskill_leveluser_id

call_center_operators

Dataset

Lists users and rooms currently acting as operators for a specific call center.

iddisplay_nameis_on_duty +7 more

call_label

Dataset

Gets all labels for a determined company.

labels

call_review_sharelink

Dataset

Gets a call review share link by its ID.

access_linkcall_idid +1 more

call__add_participant

Tool

Adds another participant to a call.

id (Path) (required)participant (Body: number or Target) (required)

call__assign_operator

Tool

Assigns an operator to a call queued in a contact center.

id (Path) (required)operator_ids (Body) (required)

call__initiate_ivr_call

Tool

Initiates an outbound call to ring an IVR Workflow.

phone_number (Body: e164-formatted number) (required)target_id (Body: int64) (required)target_type (Body: callcenter, department, or office) (required) +2 more

call__initiate_via_ring

Tool

Initiates an outbound call to ring all devices (or a single specified device).

phone_number (Body: e164-formatted number) (required)user_id (Body: int64) (required)custom_data (Body: string) (optional) +5 more

call__transfer

Tool

Transfers call to another recipient.

id (Path) (required)to (Body: Destination of the call) (required)custom_data (Body: string | null) (optional) +1 more

call__unassign_all_operators

Tool

Unassigns all assigned operators from a call queued in a contact center. Only contact center calls are eligible for this operation.

id (Path) (required)

call__unassign_operator

Tool

Unassigns an operator from a call queued in a contact center. Only contact center calls are eligible for this operation.

id (Path) (required)operator_ids (Body) (required)

call__unpark

Tool

Unparks call from Office mainline.

id (Path) (required)user_id (Body) (required)

call_actions__hang_up

Tool

Hangs up the call.

id (Path: int64) (required)

access_control_policies__assign

Tool

Assigns a user to an access control policy.

id (Path: int64) (required)user_id (Body: int64) (required)target_id (Body: int64 | null) (optional) +1 more

access_control_policies__create

Tool

Creates a new custom access control policy.

name (Body: string) (required)owner_id (Body: int64) (required)permission_sets (Body: array of strings) (required) +2 more

access_control_policies__delete

Tool

Deletes a policy by marking the state as deleted, and removing all associated users.

id (Path: int64) (required)

call_back__enqueue

Tool

Requests a call back to a given E.164 formatted number by an operator in a specified call center. The request is added to the queue.

call_center_id (int64) (required)phone_number (string, e164) (required)

call_back__validate

Tool

Performs a dry-run of creating a callback request, without adding it to the call center queue. Allows early identification of problems.

call_center_id (Body: int64 | null) (required)phone_number (Body: string | null, e164) (required)

operator__add

Tool

Adds an operator to a call center.

id (Path) (required)user_id (Body) (required)keep_paid_numbers (optional) +3 more

call_review_sharelink__create

Tool

Create a call review share link by call id.

call_id (Body: int64) (required)privacy (Body: string, enum: company, public, default: company) (optional)

call_review_sharelink__delete

Tool

Delete a call review share link by id.

id (Path: string) (required)

Dialpad Resources

Datasets

Tools

Dialpad MCP Server

Connect your AI to Dialpad data through the Model Context Protocol.

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Standard MCP protocol - no custom wrappers needed

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Universal MCP Server for Dialpad

Connect Claude, Microsoft Copilot, and any MCP-compatible AI to Dialpad. One server, instant access to datasets, tools, and workflows.

Model Context Protocol: Industry standard supported by Claude and Microsoft Copilot
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