Zendesk MCP server for Claude, ChatGPT, Claude Code and Cursor
Zendesk provides customer support software with ticketing, live chat, and knowledge base features, enabling efficient helpdesk operations and customer engagement
Examples of what your AI apps can do in Zendesk. You'll see the exact list of tools after you connect it.
count_zendesk_organizations
ToolThis action retrieves the total count of organizations within a Zendesk account. It ensures that the organization count is accurately reflected for reporting or operational needs.
list_zendesk_tickets
ToolThis action retrieves a list of Zendesk tickets based on the specified pagination and filtering options. It allows users to customize the results by defining how many tickets to show per page and sorting criteria.
create_zendesk_organization
ToolThis action creates a new organization in the Zendesk system. It requires the organization's name and optionally an external ID to be specified.
create_zendesk_ticket
ToolThis action creates a new ticket in Zendesk with support for all standard ticket fields including subject, description, priority, status, type, tags, assignee, group, collaborators, followers, custom fields, external ID, and due date.
delete_zendesk_organization
ToolThis action deletes a specified organization from Zendesk. It requires the organization ID and confirms the success of the deletion operation.
delete_zendesk_ticket
ToolThis action deletes a specified ticket from Zendesk. It performs a safe request to ensure the ticket is removed successfully.
get_about_me
ToolThis action retrieves the information about the current owner account in Zendesk. It is useful for obtaining user details and preferences related to the account.
get_all_zendesk_organizations
ToolGet all organizations in zendesk.
get_zendesk_organization
ToolThis action retrieves detailed information about a specified organization in Zendesk. It returns the organization data based on a unique identifier for that organization.
get_zendesk_ticket_by_id
ToolRetrieves detailed information about a specific ticket from Zendesk, including its title, description, and comments.
reply_zendesk_ticket
ToolThis action allows users to add comments to existing Zendesk tickets. Users can specify whether their comments should be public or private.
update_zendesk_organization
ToolUpdates a specified organization in Zendesk with new data. This action is used to modify existing organization details efficiently.
Free. No card needed.
How to connect Zendesk
- 1Create your free ContextGate account.
- 2Zendesk isn't in ContextGate's app list yet. If you have an MCP server for Zendesk, add it under Connections → Add Connection → Custom MCP.
- 3Add ContextGate to Claude, Cursor or ChatGPT (the Setup page shows you how), then ask it to use Zendesk.
What you get with Zendesk and ContextGate
- Your AI apps can use Zendesk Claude, Cursor, ChatGPT and other AI apps reach Zendesk through the one ContextGate connection you add to them.
- You choose which tools they can use Switch off any Zendesk tool you don't want used. It's hidden from your AI apps and refused if called.
- Every call is checked and recorded Your policies check each call (for example, personal data is hidden and secrets are blocked), and Activity keeps a record of it.
ContextGate sees only the tool calls that go through it, not your AI app's built-in tools or your chats.
Select a tool on the left to see its parameters
What you get with Zendesk and ContextGate
- Your AI apps can use Zendesk: Claude, Cursor, ChatGPT and other AI apps reach Zendesk through the one ContextGate connection you add to them.
- You choose which tools they can use: Switch off any Zendesk tool you don't want used. It's hidden from your AI apps and refused if called.
- Every call is checked and recorded: Your policies check each call (for example, personal data is hidden and secrets are blocked), and Activity keeps a record of it.
ContextGate sees only the tool calls that go through it, not your AI app's built-in tools or your chats.
Free. No card needed.
How to connect Zendesk
- Create your free ContextGate account.
- Zendesk isn't in ContextGate's app list yet. If you have an MCP server for Zendesk, add it under Connections → Add Connection → Custom MCP.
- Add ContextGate to Claude, Cursor or ChatGPT (the Setup page shows you how), then ask it to use Zendesk.