Privacy Policy

ContextGate ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at contextgate.ai or use our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services.

We may collect personal information such as your name, email address, job title, and company name when you fill out a form, request a demo, or sign up for communications. We also collect usage data — including pages visited, time spent on site, referring URLs, and browser or device information — as well as records of any correspondence you send us. Cookies and similar tracking technologies are used to improve your experience and understand how visitors interact with our site.

We use this information to respond to enquiries, provide customer support, send product updates and marketing communications where you have opted in, improve and personalise our website and services, analyse usage trends, comply with legal obligations, and prevent fraudulent or unauthorised activity.

If you are located in the European Economic Area (EEA), we process your personal data on the basis of your consent, the performance of a contract, our legitimate business interests, or a legal obligation as applicable. We do not sell your personal information. We may share your data with trusted third-party service providers who assist us in operating our website and services — such as email platforms, analytics tools, and CRM systems — subject to confidentiality obligations. We may also disclose data where required by law or in connection with a business transfer such as a merger or acquisition.

We use cookies and similar technologies to enhance your browsing experience and analyse site traffic, including through tools such as Google Analytics and Google Tag Manager. You can control cookie preferences through your browser settings, though disabling certain cookies may affect site functionality.

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy or as required by law — typically up to three years from your last interaction with us, after which it is securely deleted or anonymised. We implement appropriate technical and organisational security measures including TLS encryption, access controls, and secure cloud infrastructure, though no method of internet transmission is completely secure.

Your data may be transferred to and processed in countries outside your own, including the United States. Where transfers occur outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

Depending on your location, you may have the right to access, correct, delete, restrict, or port your personal data, or to object to its processing. You may also withdraw consent at any time where processing is based on consent. Our services are not directed to individuals under the age of 16, and we do not knowingly collect data from children. Our website may contain links to third-party sites whose privacy practices are outside our control.

We may update this Privacy Policy from time to time. Changes will be reflected by updating the "Last updated" date at the top of this page. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

If you have any questions or wish to exercise your data rights, please contact us at adam@contextgate.ai.