Chatway Live Chat MCP: answer customers from your AI app

Reply to customers and manage tickets in Chatway Live Chat from Claude or ChatGPT. Chatway's MCP server connects your AI app to its inbox; ContextGate sits in between, so a reply can be held for a warning, customer details can be masked, and every message your AI app sends is on record.

  • Ready to connect
  • Free

Connecting Chatway Live Chat to Claude, ChatGPT or Cursor

  1. 1Click Connect Chatway Live Chat free and sign in with your Chatway account.
  2. 2A reply goes straight to a customer. Switch off the reply tool if your AI app should only read conversations and tickets.
  3. 3Add ContextGate to your AI app as a connector or MCP server. The steps for each app are on the Works with page.
  4. 4Ask your AI app which Chatway tickets are still open from today, then open Activity to see the call.

Live chat work from Claude or ChatGPT

  • Reply to a customer in Chatway without opening the inbox.
  • Go through and manage support tickets.
  • Keep customer support in the same chat as the rest of your work.

Replies with a check first

  • Switch off the reply tool and your AI app can read but not answer customers.
  • Set a policy to warn before a reply is sent, or to block secrets and personal data in it.
  • Activity records every reply and ticket change made through an AI app.

What you get with Chatway Live Chat and ContextGate

  • Your AI apps can use Chatway Live ChatClaude, Cursor, ChatGPT and other AI apps reach Chatway Live Chat through the one ContextGate connection you add to them.
  • You choose which tools they can useSwitch off any Chatway Live Chat tool you don't want used. It's hidden from your AI apps and refused if called.
  • Every call is checked and recordedYour policies check each call (for example, personal data is hidden and secrets are blocked), and Activity keeps a record of it.

ContextGate sees only the tool calls that go through it, not your AI app's built-in tools or your chats.

Chatway Live Chat tools

Chatway Live Chat's own MCP server shows its tools once you sign in. When you connect it, they are listed and synced in your workspace.